Booking & Cancellation Policies | Aurora Charters
Aurora Fishing Charters of Seward Alaska
 
 

Booking & Cancellation Policies

 

RESERVATION INFORMATION

The staff and crew at Aurora Charters will strive to give you the best possible service and at the same time make every effort to insure your trip is both enjoyable and successful. 

The Aurora Charters office opens at 6:00 AM.  Please be at the office no later than 6:15 AM.  Our staff will be ready to check you in and provide directions to the boat.  You can also purchase your Alaska fishing license (cash only) at our office at that time.  If you are already in town the day before your charter you can check into our office then, and then on the morning you will be able to go directly to your boat.  Be there no later than 6:15 AM.  The boat leaves the dock at 7:00 AM sharp.  If you are late you will miss the boat as it will not wait.

You are responsible for bringing a valid Alaska fishing license, lunch, and beverage (no hard alcohol whatsoever).  We highly recommend you wear warm light layered clothing and bring water proof outer gear.  Also, a camera is a must as you never know what you are going to see on your trip.  We have found that over the years a "small" day pack best serves as a gear cache to stow your items in while you are on board.

You will find that all of our vessels come equipped with state of the art electronics and fish locating equipment, either Simrad or Furuno.  All of our vessels carry on board custom made fishing rods with Penn or Avet fishing reels and a large inventory of tournament grade tackle. All safety and life saving equipment on our vessels meets or exceeds U.S. Coast Guard standards and boats are meticulously maintained.  We are very proud of our vessels and the Captain and Crews that man them.  At Aurora Charters we stress safety first and our friendly crews are made up of dedicated fisherman.  The Captains have many years of intimate local fishing knowledge and live and reside in Alaska.

If you have any questions about your trip please contact our office.

TERMS, CONDITIONS, & RESPONSIBILITIES

RESERVATION INFORMATION

Aurora Charters, LLC reserves the right to make changes as is necessary to insure that all of our customers are able to participate in a fishing charter on the day of their scheduled reservation.  Aurora Charters, LLC will only guarantee boat exclusivity on private charters.  Aurora Charters, LLC requests that all trips are confirmed with a 50% deposit at the time of the reservation, no exceptions.  The remaining balance is due in full at the time of check-in.  All payments can be made with Visa, MasterCard, Discover, American Express, or check.  Payments by check must be received within 10 days of making the reservation.  All reservations that are made with less than 60 days to the trip you are scheduled to be on require a deposit with a credit card.  If you cancel your reservation; that cancellation must received, in writing, no later than 14 days prior to your scheduled charter in order to receive a full refund of your deposit less a 5% processing fee.


CANCELLATIONS MADE BY Aurora Charters, LLC

Although we rarely cancel trips, we do reserve the right to cancel a trip for any reason whatsoever, including too few participants, adverse weather, mechanical failures, or circumstances which make the operation of the trip unadvisable.  It we cancel a trip as aforementioned; we will refund all payments in full which were made to Aurora Charters.  Cancellations due to weather or mechanical failures which occur during the fishing portion of a trip will be prorated and the appropriate amount will be refunded.  All other expenditures associated with package trips, including and not limited to meals, lodging, sightseeing tours, and other associated expenditures are non-refundable.  This will be the limit of our responsibility.  Aurora Charters, LLC will not be held responsible for any expenses incurred to you in preparing for your trip, including non-refundable airline tickets, hotel reservations, car rentals, or any and all related trip expenditures.  For long range trips, we recommend that you purchase trip insurance.


CANCELLATIONS BY CLIENT

Failures to pay your reservation in full, failure to check in at least 30 minutes prior to your departure, and the non-participation in a reserved activity are conditions which are considered a cancellation by you, the client, and will receive no refund.  Being late and missing the departure of the boat you are scheduled to be on will be considered a non-participation of a reserved activity and will not be refunded.  Cancellations made by clients at least 14 days prior to the scheduled date of your reservation will receive a full refund, less a non-refundable processing fee of 5% of the total price of the reservation.  All monies paid on all cancellations made by clients with less then 14 days to their reserved activity are non-refundable.  We recommend that you purchase trip insurance.

 

 
 

     
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PO Box 241, Seward, AK 99664
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